How to Fix Samsung TV AirPlay Not Showing Up

Samsung is one of the best smart TV brands that have native support for AirPlay 2. This feature is available on Samsung TV models manufactured between 2018 to 2023. Nevertheless, AirPlay might not be showing up on Samsung TV due to unstable internet, outdated firmware, etc. However, there are workarounds to fix such problems if AirPlay is unable to connec to Samsung TV.

Causes for AirPlay Not Showing Up on Samsung TV

If you can’t able to AirPlay to Samsung TV, it is because of the following reasons.

• If your Samsung TV model is incompatible with AirPlay
• Because of a poor WiFi range or unstable internet connection
• Due to an outdated Samsung TV firmware
• If your Apple device is not updated to the latest version
• When both devices are not connected to the same WiFi network
• If the AirPlay feature is not turned on your Samsung TV
• If Auto Protection Time feature has been turned on
• When the IPv6 option has been enabled, it may cause a connectivity issue

How to Fix AirPlay Not Showing Up Issue on Samsung TV

Try these fixes if Samsung TV is not showing up on the screen mirroring from an Apple device.

Check If Your Samsung TV is AirPlay 2 Compatible

First of all, check whether your TV is compatible with AirPlay 2. Check the list of AirPlay 2 compatible Smart TVs to find out whether your Samsung TV is supported or not.

Model Series	Model Year
Neo QLED 8K & 4K	2023
QLED 8K & 4K	2023, 2022, 2021, 2020, 2019
QLED 4K	2018
OLED 4K	2023, 2022
Frame TV	2023, 2022, 2021, 2020, 2019, 2018
Serif TV	2022, 2020, 2019
Sero TV	2022
4K UHD TV	2021, 2020, 2019, 2018
Smart Full HDTV N5300	2018

Reboot your Samsung TV

Rebooting your Samsung TV can fix the AirPlay issue. Turn off your Samsung TV and unplug the TV from the power outlet for a minute. Now plug your TV back into the power outlet and see if the AirPlay issue is fixed.

Update your Samsung TV and Apple Devices

Updating your Samsung TV and your Apple Devices firmware to the latest version can help you fix the problem.

• To update Samsung TV, go to Settings > Support > Software Update and select Update Now.
• To update your iOS device, go to Settings > General > Software Update. If there are any pending updates, install the latest updates on your device.
• To update your Mac, click on the Apple icon in the top-left corner and select System Preferences > Software Update. If any new updates are available, install the latest updates.

After updating all the devices, test if the AirPlay not showing up issue is fixed.

Turn On AirPlay on Your Samsung TV

If the AirPlay feature is turned off on your Samsung TV, it won’t show up. Therefore, you have to turn on AirPlay on your Samsung TV to make it work.

[1] Go to the Settings of your Samsung TV.

[2] Select the General settings.

[3] Choose the Apple AirPlay Settings option.

[4] Select the AirPlay option and turn it On.

Now, try to AirPlay to Samsung TV from your Apple device. If not try the next troubleshooting.

Note: If you have more than one TV, you can turn off AirPlay on Samsung TV that is not in use.

Disable the Auto Protection Time of the Samsung TV

Turning off the Auto Protection Time feature on your Samsung TV might help you fix subtitles not showing on your Samsung TV during AirPlay.

[1] Go to the General tab on the Samsung TV settings.

[2] Select the System Manager,

[3] Now, select Auto Protection Time and turn it off.

Now check if you can able to AirPlay on your Samsung TV.

Check your Internet and Wi-Fi connection

It is quintessential to connect your Samsung Smart TV and your Apple device to the same Wi-Fi network. Otherwise, AirPlay won’t work until you do so.

If you’re still facing issues, it might be due to a slow or unstable internet connection, Check your internet speed on fast.com. AirPlay will require at least 8 Mbps, if the speed is not the issue, follow the steps below to fix other internet-related issues.

• Disconnect your Samsung TV and Apple device and reconnect again.
• Bring the router closer to your TV which helps to receive proper signals.
• Reset the WiFi router if the internet connection is unstable.
• Connect both devices to the 2.4GHz band instead of the 5GHz.
• Restart the router by turning it off and on.

After resolving all the internet-related issues, test if the AirPlay issue is fixed.

Enable the IP Remote in your Samsung TV

If the IP Remote feature on your Samsung TV has been disabled, it might be the cause for AirPlay not showing up. IP Remote is essential for the operation of AirPlay. So enabling IP Remote settings will help fix the problem.

[1] Head to the Setting of your Samsung TV and select the General option.

[2] Select Network and select Expert Settings.

[3] Now, enable the IP Remote.

Now check if the AirPlay is showing up and working on your TV.

Disable IPv6 on Samsung TV

Though the IPv6 protocol serves well, it is recommended to turn off IPv6 if Samsung TV fails to connect with that.

[1] On your Samsung TV, go to Settings and click the General option.

[2] Select Expert Settings and turn off the IPv6 protocol.

Afterward, check if the screen mirroring issues on Samsung TV have been resolved.

Change the DNS Setting of Samsung TV

Changing the DNS server on your TV might fix the AirPlay not showing up problem instantly.

[1] Go to Settings and select the General option.

[2] Select the Network option.

[3] Now, select Network Status.

[4] On the pop-up, select IP Settings.

[5] Click on the DNS setting and select Enter manually.

[6] Change the DNS setting to 8.8.8.8 and click Done.

[7] Now, click OK and click Close on the prompt.

Now, try to AirPlay content from your Apple device to your TV.

Disable Firewall on Your Mac

Sometimes, the Firewall of your Mac might restrict your Mac from connecting with your TV to avoid this you must change a few settings on the Firewall on your Mac. Here is what you have to do:

[1] Click on the Apple icon in the top-left corner.

[2] Select System Preferences > Security and Privacy.

[3] Click on Firewall

[4] Uncheck Block all incoming connections option.

[5] Click OK to save the changes.

Now, try to AirPlay from your Mac to your TV and see if it works.

Reset Smart Hub to Default

Resetting your Smart Hub on your Samsung TV might help you fix the AirPlay issue. Based on the model year of your TV, the steps to reset Smart Hub might change.

• 2023 Models: Press the Home button, select Settings > All Settings > Device Care > Reset Smart Hub > Enter the PIN, and Smart Hub will reset.
• 2022 Models: Press the Home button, select Settings > All Settings > Device Care > Self Diagnosis > Reset Smart Hub > Enter the PIN, and Smart Hub will reset.
• 2020 & 2021 Models: Press the Home button, select Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub > Enter the PIN, and Smart Hub will reset.
• 2016 – 2019 Models: Press the Home button, select Settings > Support > Self Diagnosis > Reset Smart Hub > Enter the PIN, and Smart Hub will reset.

After your Smart Hub reset, try to AirPlay content to your TV and see if it works.

Factory Reset your Samsung TV

Resetting your Samsung TV to factory default will resolve all the issues of your TV, so resetting your TV to factory default might help you fix the AirPlay not showing up issue. Here is how to reset your Samsung TV.

[1] Open Settings and select General.

[2] Select Reset and enter the PIN.

[3] Now, click Reset to proceed.

[4] Once the reset is complete, click OK.

Now, test if the AirPlay issue is resolved.

Contact Samsung Customer Care

If none of the above-mentioned troubleshooting methods helped you solve the AirPlay problem, contact Samsung Customer Care. Hopefully, they can provide you with a solution to fix the issue. For your convenience, you can reach out to customer service by calling 1 (800) 726-7864 from your mobile.

Frequently Asked Question