HBO Go is a popular video-on-demand streaming service owned by Home Box Office. With HBO GO, you can get unlimited access to HBO’s on-demand titles, Hollywood blockbusters movies, shows, series, and more. However, when you stream the content of HBO GO via AirPlay, you might face screen mirroring issues. So, here we come up with simple yet reliable troubleshooting techniques to fix the HBO GO AirPlay not working for various reasons.
Possible Causes for HBO GO AirPlay Not Working
The following are the primary reason for HBO GO not working when you try to screen mirror any of its titles.
- Connected to a poor or unstable internet connection.
- Your device or the HBO GO app runs on an outdated version.
- Using an incompatible device or software to stream via AirPlay.
- Downtime or overloading in HBO GO servers
- Trying to stream HBO GO in geo-blocked regions.
Possible Fixes for HBO GO AirPlay Not Working
- Check Device Compatibility
- Check Internet Connection
- Connect Devices to the Same WiFi
- Check HBO GO Server Status
- Unmute or Raise the Volume
- Update the device and App
- Restart iOS and smart TV
- Uninstall and Reinstall HBO GO
How to Fix HBO GO AirPlay Not Working Issue
We recommend you try the following fixes to find out if the AirPlay issue gets resolved.
Check Device Compatibility
The primary reason behind AirPlay not working on HBO GO is using an incompatible device to stream the contents of the app. Check the AirPlay compatibility of your iPhone, iPad, iPod touch, Mac, or Apple TV from the below table.
| Devices | Models |
| iPhone | Requires iOS 12.2 or above |
| iPad | Requires iPadOS 12.2 or later |
| iPod Touch | Requires iPod Touch iOS 12.2 or higher |
| Mac | Requires macOS 11.0 and a Mac with an Apple M1 chip or above |
| Apple TV | Requires tvOS 12.0 or later |
Check Internet Connection
AirPlay relies on a stable internet connection for normal functionality. You should have a stable Bandwidth of at least 25 Mbps for streaming the contents of HBO GO in HD quality. Speed test your internet signal and if you find a weaker signal, try to improve the signal strength by following the below steps.
- Restart and reset your router or modem.
- Remove the physical obstructions between the router and the device.
- Keep the devices and router close to each other.
- Reduce interference from other nearby devices by turning off cellular data and Bluetooth.
- If you still can’t find improvements in signal strength, contact your ISP.
Connect Devices to the Same WiFi
For the proper working of AirPlay, it is essential to connect both of your iOS devices or Mac and TV to the same WIFI Network. As devices connect to the nearby available network automatically, you should manually check the network to which both devices are connected. In addition, also make sure that your devices are within the short range to avoid connection failures.
Check HBO GO Server Status
In most cases, while we are busy troubleshooting the devices and network settings, we fail to check the server status of HBO GO. To rule out this possibility, you should check the HBO GO server status immediately after you find any issues while streaming the service. If you find downtime or outrage in the server, wait until the server gets ready.
Unmute or Raise the Volume
HBO GO AirPlay seems misbehaving, possibly due to no sound or muted. It is also an essential step to ensure that your devices are not muted or in silent mode to resolve the issue. Raise the volume on your device while streaming the content via AirPlay.
Update Devices and App
Running your device or app on an outdated software version might be the reason for AirPlay not working issue. Make sure that your devices run on the updated latest firmware to eliminate the unidentified errors on your devices. Go to the App Store and search for the HBO GO app.
If you find any pending updates, install and download the latest version of the app on your device. And also, check whether the device you are using has any pending firmware updates. Updating your device might also make your device compatible with AirPlay.
Update HBO GO App
- On your iOS device, open the App Store.
- Then, tap the Search icon and type the HBO GO name in the search box.
- Hit the Update option to update to the latest version.
Check iOS Version
- Open Settings on your iOS device.
- Choose General, followed by the Software Update option.
- Click Install to download the latest iOS software version.
Update TV Firmware
- Press the Home button on your remote to go to the home screen.
- Choose Settings and then select Support.
- Tap Software Update and select the Update Now option to update the TV firmware to its latest version.
Restart iOS and Smart TV
Restarting your devices is a simple yet effective fixing technique that helps remove the software issues related to AirPlay on your device. It will fix video crashing and buffering issues when you try to AirPlay the videos.
Restart iOS device
1). On your iOS devices, long press the Volume button and sleep/wake button.
2). Tap on the Restart option to power off the device.
3). Press the Power button again to turn on the device.
Restart Smart TV
1). To restart your smart TV, turn off and unplug all the cables from the power source.
2). Wait for 10 seconds and replug it back to the power wall.
3). Turn on to restart your TV and check for improvements.
Uninstall and Reinstall the App
Occasionally, your HBO GO app starts misbehaving due to the accumulation of corrupted files and data. This may lead to trouble while trying to stream the content via AirPlay. You can resolve this issue by uninstalling and reinstalling the app from the App Store. It will replace the corrupted files with new files and data.
If you are using a browser to AirPlay the contents of HBO GO, clear the browser cache and cookies and try streaming once again. Also, check whether HBO GO is blocked by browser extensions or plugins. If you reside outside the US, try using a reliable VPN service to stream the contents of HBO GO to lift the geo-restrictions.
Frequently Asked Questions
If your AirPlay stops working randomly, ensure both devices are on the same WiFi network. Turn off and turn on the WIFI and try once again. You can also restart your device to resolve this issue.
